Please note that this process may be different for some providers.
Let’s say you can’t locate a patient in SimpleePAY.
They may be a brand new patient and you want to collect a payment at point of service. Or for any other reason, they are not in the system yet.
Remember, SimpleePAY refreshes with new data from your EMR or HIS every night, so new accounts won’t show right away.
You can always collect a payment manually, for any amount, at any time.
- Click the link Add Manual Payment.
- Enter the patient account number and amount you wish to collect.
- Proceed with the payment as usual
- The manual payment will be matched to the patient by account number later, after the account is created (make sure you enter the number correctly!)