A payment may show as missed for a number of reasons. Most commonly, the patient’s credit card expired or was declined for another reason. If this happens, we will try again. If the card is declined after two tries, we will email the patient to let them know that their planned payment has failed and that they will either need to go online or call in to make the payment.
The Payment tab will have more information about why the payment may have failed or why it was declined. You can also run the Declined Payment report and you will be able to find additional information here as well.