A returned eCheck means that the patient’s check was declined for any number of reasons. It may be that the person entering the check payment (either the patient or a backoffice user) did not type a routing or account number correctly. Or it may be that the checking account was frozen or had insufficient funds. If any of these occurs, the patient’s bank will decline the check transaction. This may happen immediately or even several days after a check payment is made. Unlike credit or debit cards, we do not validate a check right away.
If you see a record for a returned eCheck you will need to collect the balance from the patient again. We suggest asking the patient for a different form of payment if a check was returned once.
To see all Returned Checks over a given period of time feel free to run the Returned Checks report and it will give you information about what accounts had returned checks and why they were returned.
For more information about a specific returned eCheck, email firstname.lastname@example.org.