Any email address that is added by the patient or back office user can be deleted through the Subscription section on the Guarantor page. Here is where you can delete (or disable) the email address:
The patients will also be able to delete emails that they have entered through the Patient Experience portal. This is what they will see when they go to delete an email address from the system:
Please note: Users and patients will not be able to delete an address that is sent through the files for the account. In order to remove these email address we will have to stop receiving them in the files. Once we no longer receive the address, and we process the files, the email will be removed from the account.