At Simplee we want to help you collect more, collect faster, and gain greater patient satisfaction.
To achieve these goals, we’ve arrived at some best practices that we suggest for every provider
1) Educate patients early
Patients may be surprised to receive a bill via email. Or surprised at the balance they owe. Both of these may cause delays in payment, no payment, or just upset patients. Find opportunities early on to let your patients know what to expect, either at registration, check-in, or before discharge. Even a simple flier or notice in your waiting room will start to give patients a heads up. If possible, also give them an idea of what they may owe.
Always be sure to highlight the benefits of online bill pay:
- It’s fast and easy
- View all the details in an interactive bill
- Set up payment plans on your own, without needing to call
- There are many payment options: Credit or debit, checking account, or HSA, FSA, or HRA cards
2) Emails, emails, emails
SimpleePAY works well when we’re able to communicate to patients via email. Research has shown that patients tend to pay electronic, email bills faster than a paper bill. This means it’s essential to collect every patient’s email. Look for ways you can incorporate this practice into your existing workflows. This might include:
- Adding a field to collect email address on your registration forms
- Asking about an email contact in every customer service phone call
- Driving more patients to your online portal
3) Suggest payment options
With more options, patients are more likely to pay off a balance. SimpleePAY offers many self-service options, in addition to traditional methods of payment such as calling or mailing in a check. Let your patients know that Simplee allows:
- Automatic payment plans, whether set up by you or by the patient online
- Partial payments online
- A variety of payment options: Credit or debit, checking account, or HSA, FSA, or HRA cards
- Payments by mobile phone
- Payments by IVR