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  1. Simplee (now Flywire) Support
  2. Communication (Email, SMS & Paper)

Communication (Email, SMS & Paper)

Emails

  • How to check if a guarantor has an email address on file?
  • Emails
  • How will patients' email addresses be used?
  • How often will patients receive emails?
  • Can I see a copy of emails that are sent?
  • How do I send a receipt to a patient?
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Statements

  • Can I view a patient's statement?
  • Can I print a patient's statement?
  • Can I resend a patient's statement?
  • What is a Dunning Level?
  • We would like to know what General Delivery stands for. This was seen in the NCOA report, instead of a correct address or blank address.
  • How is the NCOA report coordinating with the Payment Plan Report?

Paperless

  • What is paperless?
  • Can a patient opt-in/out of paperless?
  • How can I tell if a patient is Paperless?
Simplee (now Flywire) Support