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  1. Simplee (now Flywire) Support
  2. Simplee Functionality

Simplee Functionality

EMV Devices

  • Where can I get the Simplee Proxy logs?
  • Lane 3000 POS device not activating - EPX
  • EMV Credit card reader with error message that it has been tampered with. Asking for password
  • Step by Step (Re)installation of EMV reader software
  • What ports and sites need to be open in order for the EMV device to work properly?
  • Steps to changing com ports for EMV use
See all 7 articles

Patient Experience

  • Patient Authentication Overview
  • Patient Experience Messaging Center
  • Can a patient add or delete an email address?
  • Patient Experience Authentication Logic
  • Can the patient view their payment history online?
  • Is there an app for mobile payments?

IVR System

  • What is IVR?
  • What happens when a patient pays through IVR?

Simplee Supported Devices

  • MagTek Single Check Readers
  • MagTek Credit Card Swipers

Reporting

  • Working with reports in Simplee
  • Payment Related Reports
  • Payment Plan Related Reports
  • Communication Related Reports
  • What are the date ranges I can run reports for?
Simplee (now Flywire) Support