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  1. Simplee (now Flywire) Support
  2. Payment Processing and Payment Plans
  3. Payment FAQs

Payment FAQs

  • Can you move a payment between accounts or practices?
  • Can I reprint a payment receipt?
  • Manual Payments
  • Taking Checks & Cash
  • What is a Scheduled Payment?
  • Can I collect co-pays at time of service?
  • Can I void/refund an Insurance payment?
  • Can I collect payment for multiple bills in one transaction?
  • How can I tell if a payment is declined?
  • What does the “Copay/Pre Payments: (Unapplied payments)” mean?
  • What is a "Negotiated Discount"?
  • We received a payment from an insurance company via prepaid credit card. Can we process this through SimpleePAY?
  • Can I process an international credit card?
  • What does it mean when an account is in "Unknown" status?
Simplee (now Flywire) Support